IT Managed Services

Building projects today require so much more than a week-long installation and some on-site commissioning.

Our focus on ongoing partnership allows us to maintain secure facilities, run the most up-to-date systems, optimize user experiences and deliver reliable operational savings. 

Systems Management

  • We offer Active Directory design and troubleshooting plus performance monitoring and tuning.
  • We also have experience in inventory and asset management, system imaging and application packaging and deployment.

Ongoing Support

  • For a growing number of partners, OTI is the first line of defense for all alarm and FDD triage.
  • Our dedicated 20-year industry veterans receive all alerts and resolve issues remotely, before facility managers even notice there's a problem.
  • We offer on-call, constant and reliable support for both IT and OT systems across the building network.
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OTI's managed services have allowed us to stay ahead of costly network issues through real-time analytics, call center support and on-site technicians. Knowing that OTI is there for our buildings allows us to focus on business growth and property development without worrying about the technical health of our existing buildings.

Carlos Salame
COO, Grupo Cinsa

Read the Torre Anseli Case Study

How does IT relate to OT in a building?

Convergence! Operational technology is becoming more networked and internet-connected. This means IT teams are being asked to open ports for facility managers to run their building systems. As the needs of OT and IT continue to overlap, personnel need to become more familiar with both aspects of the building network.

Interested in our IT managed services? Let's talk.